{"id":3715,"date":"2026-04-04T11:25:47","date_gmt":"2026-04-04T03:25:47","guid":{"rendered":"https:\/\/yiximt.com\/?page_id=3715"},"modified":"2026-04-09T18:19:32","modified_gmt":"2026-04-09T10:19:32","slug":"return-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/yiximt.com\/?page_id=3715","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"\t\t
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Return and Cancellation Policy<\/span><\/h3><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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  1. Legal Basis<\/b><\/strong><\/span><\/li><\/ol>

    This Return and Cancellation Policy is formulated in accordance with the Consumer Protection Law, the E-Commerce Law, and relevant laws of major countries in Southeast Asia and South America (such as the Brazilian Consumer Protection Law (CDC), the Indonesian E-Commerce Law, etc.), and applies to all goods and services purchased through this website. For cross-border sales, buyers must comply with the applicable laws and regulations of their country\/region.<\/b><\/strong><\/span><\/p>

    \u00a0<\/b><\/strong><\/span><\/p>

    1. Order Cancellation Policy<\/b><\/strong><\/span><\/li><\/ol>

      Before order processing: If your order has not been processed or shipped, you can contact us at any time to cancel and refund in full.<\/b><\/strong><\/span><\/p>

      Order shipped: If the order has been shipped but you still want to cancel, please apply for a return in accordance with the return process after receiving the goods (return handling fees or shipping fees may apply).<\/b><\/strong><\/span><\/p>

      Custom or special orders: Some customized products or specially ordered goods may not support cancellation or refund. Please confirm with us for specific circumstances before placing an order.<\/b><\/strong><\/span><\/p>

      \u00a0<\/p>

      1. Return Policy<\/b><\/strong><\/span><\/li><\/ol>

        We are committed to providing quality products and services, but if you need to return a product, please follow the rules below:<\/b><\/strong><\/span><\/p>

        (1) Return Conditions<\/b><\/strong><\/span><\/p>

        You can apply for a return within [number of days] days after receiving the product, provided that:<\/b><\/strong><\/span><\/p>

        The product is in its original packaging, unused, undamaged, and has all the accessories.<\/b><\/strong><\/span><\/p>

        The return must be accompanied by the original purchase receipt (such as an invoice or order confirmation email).<\/b><\/strong><\/span><\/p>

        The product is not customized or special order (customized products are generally not returnable).<\/b><\/strong><\/span><\/p>

        Comply with relevant requirements of local consumer protection laws or e-commerce regulations.<\/b><\/strong><\/span><\/p>

        Special note for Southeast Asia and South America:<\/b><\/strong><\/span><\/p>

        According to the Brazilian Consumer Protection Law, consumers can return products without reason within 7 days of receiving the product.<\/b><\/strong><\/span><\/p>

        E-commerce regulations in countries such as Indonesia may require a minimum return period of 14 days.<\/b><\/strong><\/span><\/p>

        \u00a0<\/b><\/strong>(2) Return Process<\/b><\/strong><\/span><\/p>

        \u00a0<\/b><\/strong>Submit a request: Please contact [Customer Support Contact] and provide the order number and reason for return.<\/b><\/strong><\/span><\/p>

        Confirm return eligibility: We will review your return request within **[time] working days**.<\/b><\/strong><\/span><\/p>

        Return Shipping: If the return is approved, we will provide a return address and you must return the item within **[fill in time] days**.<\/b><\/strong><\/span><\/p>

        Refund Processing: After receiving and inspecting the item, we will process the refund within **[fill in time] working days**. The refund will be returned to your payment account (the specific arrival time depends on the bank or payment platform).<\/b><\/strong><\/span><\/p>

        (3) Return Shipping Costs<\/b><\/strong><\/span><\/p>

        Returns due to quality issues (such as damage or defects): return shipping costs are borne by us.<\/b><\/strong><\/span><\/p>

        Returns due to non-quality issues (such as mistaken purchase, dissatisfaction, etc.): shipping costs are borne by the buyer.<\/b><\/strong><\/span><\/p>

        \u00a0<\/p>

        1. Refund Policy<\/b><\/strong><\/span><\/li><\/ol>

          Refunds will be made according to the original payment method and the processing time is [fill in time] working days.<\/b><\/strong><\/span><\/p>

          The refund amount does not include shipping, taxes or additional service fees (such as expedited processing fees) that may have been paid.<\/b><\/strong><\/span><\/p>

          If the item is damaged or lost during transportation, the refund may be adjusted.<\/b><\/strong><\/span><\/p>

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          1. Disclaimer<\/b><\/strong><\/span><\/li><\/ol>

            \u00a0<\/b><\/strong>The following circumstances may affect your return or refund request:<\/b><\/strong><\/span><\/p>

            Damage caused by improper use, installation or storage by the customer.<\/b><\/strong><\/span><\/p>

            The returned product does not meet the above return conditions.<\/b><\/strong><\/span><\/p>

            Unauthorized repair, disassembly or modification.<\/b><\/strong><\/span><\/p>

            The return or refund request does not comply with the provisions of applicable laws and regulations.<\/b><\/strong><\/span><\/p>

            \u00a0<\/b><\/strong><\/span><\/p>

            1. Dispute Resolution<\/b><\/strong><\/span><\/li><\/ol>

              This Return and Cancellation Policy is governed by [Applicable Law], which will be determined by the laws of the buyer’s region.<\/b><\/strong><\/span><\/p>

              In the event of a dispute, the parties shall first resolve it through friendly negotiation<\/b><\/strong><\/span><\/p>

              If the negotiation fails, the dispute shall be submitted to [designated arbitration institution or court] for arbitration. For Brazilian users, the dispute may be submitted to PROCON (Consumer Protection Agency).<\/b><\/strong><\/span><\/p>

              \u00a0<\/b><\/strong><\/span><\/p>

              1. Policy Changes<\/b><\/strong><\/span><\/li><\/ol>

                We reserve the right to modify this policy at any time, and the updated Return and Cancellation Policy will be published on this website and will take effect immediately.<\/b><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Return and Cancellation Policy Legal Basis This Return […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3715","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Yi, Jack","author_link":"https:\/\/yiximt.com\/?author=2"},"uagb_comment_info":0,"uagb_excerpt":"Return and Cancellation Policy Legal Basis This Return …","_links":{"self":[{"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/pages\/3715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/yiximt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3715"}],"version-history":[{"count":10,"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/pages\/3715\/revisions"}],"predecessor-version":[{"id":4103,"href":"https:\/\/yiximt.com\/index.php?rest_route=\/wp\/v2\/pages\/3715\/revisions\/4103"}],"wp:attachment":[{"href":"https:\/\/yiximt.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}